ivey business school case study

Case collection: Ivey Publishing

About Ivey Business School

Ivey Business School at Western University, is Canada’s leading provider of real-world, case-based business education.

Drawing on extensive research and business experience, Ivey faculty provide the best classroom experience, equipping students, through Case-Method Learning, with the skills and capabilities they need to tackle today's leadership challenges. Beyond the classroom, Ivey students gain a global perspective on business issues, through international study trips, exchanges and practicums.

The Richard Ivey School of Business at The University of Western Ontario has been using the case method since 1922 to teach practical management skills to undergraduate, graduate and executive students. Ivey’s case studies are written by academics and are concise, interactive, dynamic, and participant-driven teaching tools designed to guide students through real-world examples of business issues. Students learn to analyse information, develop rational alternatives, make decisions, recommend implementation tactics in time-sensitive situations, and communicate and defend their findings, just as they would as practicing managers.

About the collection

Ivey Publishing is the leader in providing business case studies with a global perspective. With over 8,000 products in our collection, Ivey Publishing adds 200 classroom-tested case studies each year. Virtually all cases have teaching notes. Clear, concise, and current, Ivey cases are lauded by the academic community as meeting the rigorous demands of management education by responding to the ever changing needs of business and society.

Translations of Ivey cases

Over 2,000 Ivey cases have been translated into French, German, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish and Traditional Chinese. Translated cases help promote the use of the case method in other countries. Ivey often authorizes the translation of specified cases by reputable educational institutions. Due to the legalities involved in protecting copyright and to protect the quality of the case collection, all cases must be translated with the specific approval of Ivey Publishing, Richard Ivey School of Business Foundation. For additional information about how you can translate Ivey case studies into a language of your choice, please contact the Ivey Publishing office.

Ivey also offer a number of free cases.  Browse here

Ivey Business Journal

Ivey Business Journal (IBJ) is a resource for business professionals and students, read in more than 150 countries by an audience primarily comprised of C-suite executives, corporate directors, managers and academics.

Launched as The Quarterly Review of Commerce in 1933, IBJ was created to 'serve as a source of excellent reading material for the alert business executive.' IBJ's mandate today remains the same. With a focus on improving the practice of management, IBJ contributes to Ivey’s mission by publishing exclusive executive interviews along with a mix of feature articles and IBJ Insights written by a global cadre of business professionals and thought leaders.

Collection contact

For any queries related to the Ivey case collection, please contact Ivey Publishing:

t  +1 519 661 3208 or 800 649 6355 (in North America) e   [email protected]   w   www.iveypublishing.ca

Browse the Ivey collection Browse prize-winning cases Browse IBJ articles

Available from The Case Centre

The entire Ivey collection of over 8,000 cases, and their accompanying instructor materials, software and videos, is available from The Case Centre.

Ivey cases are also available as part of our  discounted pricing scheme for members in developing countries . 

Also available are over 450 articles from Ivey Business Journal .

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Case Studies: Free Case Studies

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Free & Open Access Cases

These websites offer free access to business case studies.  please note that you may need to create an account to access the cases first..

• The Case Centre As part of The Case Centre’s commitment to promoting the case method and supporting case teachers, we offer a growing range of free cases produced by a number of prominent schools and organisations across the globe.
• Copenhagen Business School Case Studies (Case Centre) Copenhagen Business School’s (CBS) collection of free cases is part of its commitment to the Principles of Responsible Management Education (PRME). CBS is a signatory and lead contributor to PRME. All the cases focus on aspects of responsible management, including social responsibility, anti-corruption and sustainability.
• Eforce Case Studies (Case Centre) This free case collection includes 18 innovative teaching cases on technology entrepreneurship. The cases all have accompanying teaching notes and many have media support items, details of which are displayed in product search.
• Highlighted Cases and Case Studies: Daniels Fund Ethics Initiative Online library of "simple, straightforward business cases focused on principle-based ethics" from the University of New Mexico.
• ICMA Free case studies from ICMA, the leading association of local government professionals dedicated to creating and sustaining thriving communities. Public administration.
• Ivey Business School (UWO) free cases Ivey is renowned for its Case-Method of Learning and is a top publisher of business cases worldwide (second only to Harvard).
• The Laura Arrillaga-Andreessen Foundation (LAAF.org) Case Studies LAAF.org aims to be the leader in programs and resources at the intersection of women, giving and leadership.
• LearningEdge at MIT Sloan The teaching business case studies available on LearningEdge, which fall under the headings of entrepreneurship, leadership/ethics, operations management, strategy, sustainability, and system dynamics, are narratives that facilitate class discussion about a particular business or management issue.
• oikos International Cases oikos Case Writing Competition encourages the writing of high-quality cases on sustainability topics that can stimulate innovative teaching and learning experiences. The program aims at giving students the possibility to approach their faculty to start embedding sustainability into curricula through the use of case studies.
• Open Case Studies Project by the University of British Columbia The Open Case Studies project at UBC brings together faculty and students from different disciplines to write, edit, and learn with case studies that are free and open.
• Society of Human Resources Management The following case studies are available for HR faculty and instructors to use in HR classrooms at universities, as expressed in the Terms of Use for Faculty. Teaching notes are often included with each. While our current intent is to make the materials available without charge, we will reserve the right to impose some charges should we deem it necessary to support this program. However, currently, these resources are available free of charge to all.
• Stanford Graduate School of Business - free cases This listing contains abstracts and ordering information for case studies written and published by faculty at Stanford GSB. Click "Narrow your results" and select "Available to download at no charge"
• World Business Council for Sustainable Development Case Studies WBCSD is a global, CEO-led organization of over 200 leading businesses working together to accelerate the transition to a sustainable world. Click refine your search --> Content Type --> Case Study
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Answered By: Katie Hutchison Last Updated: Aug 08, 2016     Views: 17081

Ivey Business School Case Study

Citation elements required and general format:

Author(s). (Year). Title of case study. Ivey ID: number of case study. City, State abbreviation or Country of publication: Publisher.

Reference list citation example – Ivey Business School Case Study

In APA style, every author or editor’s name is inverted (the last name comes first); use only the initials for the first and middle names. Only capitalize the first word of the title, subtitle, and any proper nouns. If the author is unknown, begin with the title.

Two Authors:

Heisz, M., & Leech, L. (2005). Sarbanes-Oxley Act of 2002 - Understanding the requirements and the Canadian response. Ivey ID: 9B05B009. London, Canada: Ivey Publishing.

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Publish Cases with Ivey

Ivey Publishing selectively accepts cases and teaching notes for publication from authors outside of the Ivey Business School.

• Author(s) receive a 15% royalty for all external sales of the case, paid annually (i.e., all sales except usage within Ivey programs).
• Worldwide promotion through in-person and digital sales and marketing.
• Editing and formatting of your case with assistance from professional and qualified staff.
• Examination copies are distributed to educators of your choice for promotional purposes.
• Sample copies of cases provided to registered customers on the Ivey website at no charge.
• Non-Ivey or external faculty case authors have the right to use the case in a course taught by the author without payment of a permission fee.  Permission must still be requested.
• Case authors have the right to use the case in a textbook written by the author without payment of a permission fee.  Permission must still be requested.
• Permission is sought from the author(s) if a request is received to use the case in a textbook.

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2024 MBA To Watch: Amanda Jones, Ivey School of Business

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Amanda Jones

Ivey school of business, western university.

“Veteran and vocal mental health advocate with an ever-growing crafting habit.”

Hometown: Ottawa, Ontario, Canada

Fun fact about yourself: In high school, while most of my friends were focused on learning to drive, I was studying to win scholarships to attend pilot training through Air Cadets. I earned my glider and private pilot licenses four and three years before my first-ever driving lesson.

Undergraduate School and Degree: Bachelor of Aerospace Engineering, Carleton University

Where was the last place you worked before enrolling in business school?

Before Ivey, I served in the Royal Canadian Air Force as an Aerospace Engineering Officer. My last position was working within the Department of National Defence as the Deputy Project Manager for CH146 Griffon .

Where did you intern during the summer of 2023? N/A – Ivey is a one-year program

Where will you be working after graduation? Boston Consulting Group – Consultant

Community Work and Leadership Roles in Business School:

Rosemary Schauf Pahl MBA Award

Richard Ivey Excellence Award

Social Impact Committee Senator

Ivey Ambassador

Which academic or extracurricular achievement are you most proud of during business school? When I look back on my MBA experience, I am proudest of being invited to speak as a panelist for the MBA Mental Health Symposium.

What achievement are you most proud of in your professional career? Looking back at my career to date, I am proudest of my contribution to the recovery of a Griffon helicopter from a remote location in Northern Alberta.

In December 2018, I was in an operational support role at the Air Force’s operational headquarters, and received a call that a helicopter had made an emergency landing in a remote clearing. We began investigating options to recover the helicopter since it couldn’t be repaired for flight in situ. We determined that, given the location, aerial recovery would be the only viable option. At the time, the military didn’t have a complete solution for recovering helicopters, so a working group was convened in Edmonton to solve the problem. I was selected to represent the Air Force and provide updates and recommendations back to the headquarters.

Once I arrived, I focused on building relationships with the representatives of various organizations supporting the working group, both in Edmonton and across Canada. Throughout the week I worked to remove barriers and cultivate cross-organizational support so the experts could focus on solving this critical issue. Within a week, we had designed and tested an aerial sling system that could not only recover this helicopter, but be standardized for broader deployment across the CH146 and CH147 fleets.

Why did you choose this business school? I decided to pursue an MBA at Ivey because of its reputation for teaching through the case study method. Looking back on my prior education and career, I have always learned best through practical application of material. It has also always been important for me to look at the bigger picture in which a concept applies. In business school, this meant considering broader issues which impacted a decision, such as how an accounting decision may have knock-on effects for HR. The opportunity to learn from classmates with diverse backgrounds and experiences was another immense benefit of the case method, which I found greatly enriched the learning process.

What was your favorite course as an MBA? My favourite course was Inequality, Diversity, and Business taught by Bob Andersen. This course changed how I see the world. We were a very small class, with only twelve students, which made the case method particularly powerful as it allowed us to engage openly and honestly with this challenging subject. The course broadened my understanding of the concept of diversity, and provided me with effective tools for navigating change in the workforce. The concepts I learned from this course were so powerful, I believe this course should be mandatory for MBA students.

What was your favorite MBA event or tradition at your business school? My favourite tradition was the Women in Management club’s Pass the Glass program, which pairs candidates with current students to help incoming students navigate the transition to Ivey. Leaving the military to pursue an MBA often felt overwhelming, and having access to another female student to ask for advice – or even just talk about what I was feeling – was a significant source of support.

Looking back over your MBA experience, what is the one thing you’d do differently and why? When I started the program, one year seemed a lifetime away, but it flew by in a moment. Looking back, I wish I had taken more time to get to know each of my cohort-mates. It was easy to get swept up and overwhelmed by the academic and professional requirements and miss out on the more social elements of the program. The moments I will remember and value most are the opportunities I had to speak one on one, or in small groups, with my classmates at club events and on my study trip.

What is the biggest myth about your school? I managed to avoid myths about Ivey until after I’d accepted my offer. I learned when I moved to London that the school has a reputation as a feeder school for the finance and consulting industries. Although there was quite a bit of recruiting from those industries, I never felt like those were the only options. In fact, career management made it clear that alumni had pursued roles across many industries, and we would be supported on whatever path we chose.

What did you love most about your business school’s town? London reminds me of Ottawa when I was growing up, a small city with a lot of green space, about two hours from a much larger city. I love that I can walk five minutes and be next to the river or hop on a bus and be downtown in fifteen minutes. Everyone lives within a tight enough radius that events can be held without having to worry about how far anyone has to commute. Toronto is also close enough for a day or weekend trip to attend bigger events or short getaways.

What surprised you the most about business school? Before starting this program, I assumed there would be subjects, like accounting and finance, that would have a pure, self-referential focus. Instead, the case method brought the human element into every class and allowed us to explore the implications of seemingly clear-cut principles. It also allowed us to bring concepts from different courses into the discussion, and to consider the broader context within which business decisions are made.

Which MBA classmate do you most admire? The classmate I admire most is Natasha Vattikonda, who brought her experience and perspectives on social justice to the classroom. Natasha’s passion and knowledge were clear, and she was never afraid to push back against dominant narratives, such as that businesses exist only to maximize profit, even at the cost of damaging the environment or causing harm to employees or local populations. Natasha not only enriched the classroom discussion; she was also dedicated to fostering consideration for social and environmental in her learning teams. As a Social Impact Senator, Natasha contributed greatly to the organization of Social Impact Days where our cohort had the opportunity to give back to the local community in London.

What are the top two items on your professional bucket list?

1. I hope to someday give back to the incredible community of female military members and veterans. A fellow veteran and I have talked about starting an organization that provides transition services, and I hope we find an opportunity to get it off the ground.

2. Throughout my mental health journey, I have benefited immensely from advocates sharing their stories on various platforms. I want to join the conversation, and hope to someday be invited to deliver a keynote on mental health access and acceptance.

What made Amanda such an invaluable addition to the Class of 2024?

“Amanda has been a valuable contributor to the MBA Class of 2024 since her arrival. As a member of the Canadian Military, Amanda is well versed in working under pressure and knows what it takes to thrive in difficult environments.

Her candour is reflected inside the classroom as well, where she has been a strong contributor. She offers her reflections and expresses her opinions succinctly, and her classmates appreciate her points of view. She is a solid student, achieving strong marks in each of the courses she completed throughout the MBA. I am pleased to support Amanda’s nomination, and believe she is a most deserving candidate.”

Kate Palmer-Gryp Director, Full-Time Programs Ivey Business School

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Open Access Case Studies

Some organizations offer "free" case studies and materials for idea generation. These sites provide varying degrees of teaching support. Faculty may need to register for access to teaching notes and materials.

This collection includes 85 mini-cases and 5 major cases. See additional information on the website for usage information.

Some free cases produced by a number of prominent schools and organisations across the globe. You must register, as an educator, to access free cases.  In addition, licenses are available for purchase to their entire case archive.

These cases focus on aspects of responsible management, including social responsibility, anti-corruption and sustainability.

This site from Santa Clara University provides ethics cases in business, government, leadership, ESG topics, etc.

Case studies, curated resources, and videos from the McCombs School of Business at the University of Texas, Austin.

Offers free access to over 10,000 articles and podcasts and videos highlighting Wharton faculty research and analysis of current business trends.

Case studies about business in Canada and the UK. Especially aimed at entrepreneurs. Search the site for case study.

Merlot collects Open Educational Resources. This link is a search for business case materials that may be used for free.

LearningEdge is a collection of teaching case studies and simulations developed by MIT Sloan faculty and students.

Oikos provides peer-reviewed, Creative Commons licensed case studies on sustainability, management, entrepreneurship, and finance.

These open case studies were created by faculty and students at the University of British Columbia. While many of these case studies focus on sustainability, they feature a broad range of topics across disciplines.

"SHRM is committed to empowering HR faculty with the proper tools and resources needed to create better-prepared entry level HR candidates. These case studies and learning modules are available for faculty and educator use only."

After running search click on  Narrow your results , then scroll to the bottom to filter results to those that are  Available to download at no charge .

Commercial Case Studies

Commercial cases, like those from Harvard Business School, Ivey and others:

• a copy of the case is to be purchased by/for each student in a class
• like workbooks and other consumables, may not be copied under copyright "fair use"
• the library cannot purchase or get copies on interlibrary loan (ILL)

Case studies used in the classroom, which we at the library call the "case study method" of educational pedagogy, usually present the case facts and, rather than provide the solution, provide alternative solutions and/or questions to lead discussion or challenge students to apply theories learned in their course. Commercial publishers often provide faculty with teaching notes and other resources to facilitate student learning.  

Collection of more than 3000 business cases from over 100 countries. Includes interdisciplinary cases on in-demand subjects such as entrepreneurship, accounting, healthcare management, leadership, social enterprise, and more.

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Complimentary Cases for Secondary School Classrooms

Ivey is renowned for its Case-Method of Learning and is a top publisher of business cases worldwide (second only to Harvard). We are pleased to make the following Ivey cases available to secondary school teachers for use in their classes free of charge.

We would be happy to hear any feedback or comments you have regarding these cases. Please note that the Teaching Notes are password protected and for teachers only. To obtain the password, please email [email protected] . 

Medi-Displays Inc.

George Robson, new controller for Medi-Displays Inc. (MDI), has been asked by the firm’s president to review a request from a customer, PharmaMart, to reduce MDI’s selling price on its specialty narcotics cabinets from $4,200 /unit to $2,650/unit.

TLC Pools Ltd.

TLC Pools Ltd. (TLC) is a commercial pool service company that provides pool maintenance and lifeguard services for apartment building pools. Paul, one of TLC’s best division supervisors, was having problems because one of his employees, Cindy Carruthers, was not fulfilling her duties.

Carson Planters

Carson Planters (CP) is a small family-owned business that manufactures plastic pots for plants. Recently, Richard and Kathy, sole owners of CP, have received a large special order from a major national retail chain, subject to certain restrictive terms and conditions.

Eternal Faucets Limited

Although all planning and financial projections for fiscal 2015 had been prepared, the president of Eternal Faucet Limited had just informed Greg Lawrence, chair of Eternal Faucet Limited’s planning committee, of an opportunity to purchase several new production machines.

Ontario Products

Elise Hoffman recently purchased Ontario Products, a distributor of crafts and gifts to retailers in the Muskoka region of Ontario, Canada. After three months of operations, Hoffman’s supplier called very upset because his bank had returned Hoffman’s last two cheques to him as NSF (meaning not-sufficient funds).

Whitewater Specialties Limited

Peter Winford, general manager of Whitewater Specialties, Kelowna, B.C., was trying to decide whether to continue to pursue a potentially large order of fiberglass fascia signs from a major Canadian retailer.

Strand Art Products

Peter Brady was the owner of a small manufacturing company, Strand Art Products. Brady wondered if he should accept an offer from a large Canadian retail chain store to produce 2,000 cartons (36,000 mirrors).

Josie's Flowers

Josie Bailer must decide whether to open a small flower shop in a new plaza opening near her existing retail box plant lot in a year’s time. She has done some research into the revenue and cost sides of flower shops.

Terra Minerals Limited

John Parson, president of Terra Minerals Ltd., has just discovered that one of his highly regarded and recently promoted executives, Steve Bartlett, had previously been terminated from a company because of a drug abuse problem.

Berdytch Clothing Ltd.

Christina Berdytch’s grandmother, Josie Berdytch, wants to retire from the family’s clothing manufacturing business. There were operating and marketing problems that needed attention in addition to general management issues.

Regent Flooring Inc.

Chad Bartos, owner of Regent Flooring Inc., had experienced slow sales in the summer but was anticipating a busy fall. He must determine if his current production operation will produce the projected sales demand for flooring for the upcoming month of September.

Lamrock Limited

Tom Baxter, owner and general manager, must compile financial statements from a year-end listing of adjusted accounts because he is meeting with the bank’s loans manager tomorrow to review Lamrock’s financial statements.

Suits for Men, Inc.

Michael Bakshi, owner of Suits for Men, Inc. (Suits), a men’s clothing store, must decide whether to replace his current tailor-made suit line with a line of medium-priced suits.

This short case was designed to give students a simple quantifiable overview of production design decisions. The case should be used early in an operations module. Bankruptcy usefully introduces the concept of output, throughput, and inventory carrying costs.

Sports Unlimited (Halifax) Inc.

In an attempt to capitalize on the increasing popularity of soccer, Sports Unlimited Inc. developed two soccer pitches in Greater Halifax, Nova Scotia, in 2008, under the management of Sports Unlimited (Halifax) Inc. In 2010, air-supported bubbles were added to cover the pitches each year from mid-October to mid-April, so that the facility could offer indoor soccer during the Canadian winter.

Over the Top Car Care

Jason Lapchinski, an entrepreneur, is considering opening a high-end car detailing business. Along with a solid marketing plan, Jason must assess the financial viability of his proposed venture.

Foremost Department Stores Inc.

Ryan Gregson, vice president of the newly formed customer service department of Foremost Department Stores Inc. (Foremost), must decide what to do about a potential candidate for a key senior position in his department. The candidate, Dianne Reilly, has very strong credentials for the job and appears to be an excellent fit, but a recent discussion with her current regional manager uncovers that she had cancer.

Pharmed First Inc.

The Pharmed First Inc. case illustrates an interpersonal conflict in a retail drug store chain. George Bremner, regional manager, has to decide how to handle a store manager, Angela MacFee, who has openly challenged his authority and questioned his decision making.

Recreational Living

James MacPherson, CEO of Recreational Living Limited, must decide where to relocate the canoe and leisure craft manufacturing operations.

Pewter Inc.

James Jankowski, general manager of Pewter, Inc., must decide whether to accept a large order from a major retail chain.

Scotsman's Delight

Douglad MacDonald must decide whether to go ahead with an entrepreneurial opportunity to wholesale Scottish-themed soft toys and novelties to retailers in North America.

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Super Shampoo Case 2